Shipping & Returns

If you run into an issue upon delivery (you never received your item, item arrived damaged/defective, or the wrong product was delivered), Please allow us to make it right by filing a claim with us via phone or email.

Please keep in mind that claims need to be submitted within 2 weeks of receiving your item.
If your item says “delivered” and has not arrived, please wait 3 business days before filing a claim as we have seen packages show up within this timeframe.
Lost in transit packages are considered when there has not been tracking updates for more than 7 business days
Once submitted, we will review your claim and get back to you within 1 business day.

Carrier status states "delivered’", but you have not received it.

Depending on where you live, we ask that you allow up to 7 business days but no longer than 15 days for United States domestic shipments for your parcel to be delivered.
Sometimes the carrier prematurely marks it as delivered and tries a redelivery, and it then turns up in a secure location at your property or perhaps may be misdelivered.
If your carrier status is not "delivered" and your tracking has not updated for 2 weeks from the ship date.
We reserve the right to classify this as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays, otherwise we will offer a refund or replacement right away.

What We Do Not Cover

Missing parcels or redelivery fees due to invalid / incorrect address information provided by you
Delays in transit
Order marked as unfulfilled or unshipped. This may be due to a pre-order or delay in shipping during high-volume periods (ex. Holidays).
International orders stuck in customs - we can't be held responsible for customs delays. Please get in touch with your chosen carrier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund.
Items that are returned to us for a refund or exchange that are in an unsellable condition
If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions
If you are unsatisfied with your product, please request a return / exchange within our 30-day return period.

Shipping Methods

We offer a variety of shipping methods to ensure that you receive your order as quickly and cost-effectively as possible. The available shipping methods, along with estimated delivery times and associated costs, will be displayed during the checkout process. We do not always adhere to the exact shipment requested during checkout for a variety of reasons. For example we may choose another shipping method that is similar but provides better delivery. The delivery times you select (i.e Ground, 2 Day Air, 3 Day) are estimates. The date provided includes the processing / lead time.

Processing / Lead Time
Typically all shipments will be sent on the next business day. Our team works diligently to ensure your order is carefully packed and prepared for shipping. However, we may have exceptions to this during especially busy seasons of the year. We do our best to inform you of any shipment delays that are within our control.

All shipment dates are projections and can change for a variety of reasons. If your item is going to be delayed we will make every effort to inform you as soon as possible.

We do allow customers to place orders for items that are currently out of stock. A restock date will be displayed on the product page. These restock dates are estimates.

Domestic Shipping (within United States)
We offer domestic shipping within United States. Estimated delivery times for domestic shipments are typically 2-5 business days after the order has been processed. Please note that these times may vary depending on the shipping method selected during checkout.

Once your package is handed over to the carrier, they are responsible for determining the best course of action to ensure delivery, managing any delays, missed deliveries, or specific delivery instructions. We are not able to modify delivery times, update addresses, or make special requests once the package is with the carrier. For any issues or inquiries, please contact the carrier directly.

Hawaii and Alaska Shipping
Please note that deliveries to Alaska and Hawaii may take longer than usual due to the additional distance and logistical considerations. We appreciate your understanding and patience as we work to get your package to you as quickly as possible. Please remember the delivery times you select are estimates and vary depending on the chosen shipping method.

*We have noticed an increase in Shipping delays with USPS to these locations, typically it takes about 5 weeks. upgraded shipping to UPS will be a better option to ensure faster deliver

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment by clicking on the provided tracking link.

Address Accuracy
Please ensure that your shipping address is accurate and complete. We will not be held responsible for shipments that are delayed or returned due to incorrect or incomplete addresses provided by the customer.

Shipping Delays
While we make every effort to meet estimated delivery times, we cannot guarantee delivery dates. Unforeseen circumstances, weather events, holidays, and other factors beyond our control may cause shipping delays.

Returns Due to Shipping Issues
If your order is returned to us due to shipping issues (e.g., incorrect address, undeliverable, refused, unclaimed), we will contact you to arrange for reshipment. Additional shipping charges may apply.

Contact Us
If you have any questions or concerns about our shipping policy or your specific order, please contact our customer support team at info@berewater.com or call 971-236-2223 from 9AM to 5PM PST.